Basic Rights and Obligations of Consumers

Basic Rights -All consumers shall be entitled to the following basic rights:

To have quality, reliable, affordable, safe, and regular supply of electric power;
To be accorded courteous, prompt and non-discriminatory service by the electric service provider;
To be given a transparent, non-discriminatory and reasonable price of electricity consistent with the provisions of RA 9136;
To be an informed electric consumer and given adequate access to information on matters affecting the electric service of the consumer concerned;
To be accorded prompt and speedy resolution of complaints by both the distribution utility and/or the ERC;
To know and choose the electric service retailer upon the implementation of Retail Competition;
To organize themselves as a consumer organization in the franchise area where they belong and where they are served by the distribution utility or as a network of organizations.

Basic Obligations -Every consumer must comply with the following obligations and responsibilities:

To observe the terms of his contract including, among other things, paying monthly electricity bills promptly and honestly;
To allow the faithful and accurate recording of consumption to be reflected in the appropriate device;
To allow the utility’s employees/representatives entry/access to his premises for the purposes provided for in Article 29 hereof;
To take proper care of metering or other equipment that the electric utility has installed in his premises;
To inform the distribution utility and/or proper authorities of ant theft or pilferage of electricity or any damage caused by any person to the electric meter and equipment appurtenant thereto;
To cooperate with and support programs on the wise and efficient use of electricity.